Welcome to the online directory service for IT service providers operated by INTEGRAL DIGITAL TECHNOLOGIES LTD.
As we provide an online digital directory listing service that does not involve physical goods, “returns” under this policy refer primarily to the cancellation of purchased online directory services and requests for refunds.
Nature of Service
INTEGRAL DIGITAL TECHNOLOGIES LTD provides an online directory listing service for IT service providers.
Customers can select listing packages, create business profiles, and make one-off payments via the website. The services are delivered primarily over the internet and do not involve physical packaging or shipping.
Consequently, there is generally no need to return any physical items after purchasing the service.
Cancellation and Refund Period
If you wish to cancel a purchased directory listing service, you may contact us to request cancellation and a refund within 14 days of payment.
We will review your request based on the order status, the stage of service processing, and applicable UK consumer laws.
If the service has not yet been fully processed, we will generally make every effort to cancel the service and arrange a refund.
Refunds for Accessed or Viewed Services
You may still request a refund within the specified period, even if you have accessed the website, logged into your account, viewed the directory service or business profile, or begun using the online service.
We will not automatically reject your refund request simply because you have accessed or viewed the online service.
However, regarding digital services where performance has already commenced, your statutory right to cancel may be affected if you expressly agreed at the time of purchase that the service would begin immediately and acknowledged that you would thereby waive your applicable 14-day right to cancel.
In any event, this policy does not exclude or limit any mandatory rights granted to consumers under applicable law.
Refunds After Service Publication
If your business profile has already been processed and published in the IT service provider online directory, you may still contact us to request a refund.
We will review refund requests based on:
The time of purchase; The service processing status; Whether the directory profile has been published; The time the request is made; Relevant terms of service; Applicable UK consumer protection laws;
If the law requires us to provide a refund, we will handle the matter in accordance with applicable law.
5. How to Request a Refund
If you wish to cancel the service or request a refund, please contact us via the following method:
We recommend including the following information in your email:
Company name; Order number; Date of purchase; Contact email address; Reason for the refund request; Any other information that helps us verify the order.
We will verify your request as soon as possible after receiving it.
Refund Processing Time
Once a refund request is approved, we typically complete the refund process within 3–5 business days.
The actual time it takes for funds to appear in your account may depend on your bank, card issuer, or payment service provider.
Once the payment has been processed by the payment institution, we do not have full control over the final timing of the credit to your account.
Refunds to Original Payment Method
Unless otherwise agreed upon by both parties, refunds are typically issued to the original payment method.
For example, if you used a bank card or another online payment method to place the order, we will usually process the refund through the original payment channel.
We will not ask customers to provide unnecessary, full bank card details.
Service Errors or Inability to Provide Service
If you have made a payment but we are unable to provide the purchased directory listing service due to reasons on our end, please contact us.
We will verify the situation and take appropriate measures based on the order status, such as re-providing the service, correcting directory information, or issuing a refund where applicable.
Errors in Company Information
If there are errors in the information submitted by your company, please contact us as soon as possible to make corrections.
If the error stems from information submitted by the customer, we will assist in resolving the issue based on the specific circumstances.
If the error is due to a technical issue during our platform’s processing, we will correct it within a reasonable timeframe.
No Physical Return Address Required
As this is an online digital directory service, customers are not required to return any physical goods to us.
Therefore, this service generally does not involve return packages or a return shipping address in the traditional sense.
If your order requires any form of return, information verification, or other special handling, please contact us when requesting a refund; we will provide the necessary instructions and a return address (if applicable).
Please do not send any documents, equipment, or other items to our registered company address without receiving prior confirmation from us.
11. One-time purchase; no automatic renewal
The IT service provider directory listing service is a one-time purchase, unless explicitly stated otherwise on the purchase page:
It is not a subscription service; It does not automatically renew; It does not incur automatic monthly charges; It does not incur automatic annual charges; Customers are not required to take any action to cancel a subscription.
If a customer requires a new directory listing service, a new order must be submitted.
Statutory rights of UK consumers
This refund policy does not affect any mandatory rights enjoyed by UK consumers under the law.
If applicable consumer protection laws grant you rights regarding order cancellation, refunds, non-conforming services, or other statutory remedies, such rights are not excluded or limited by this policy.
Regarding digital services, we also handle matters related to digital content, digital services, and cancellation rights in accordance with applicable UK consumer laws.
Contact us
If you have any questions regarding returns, cancellations, or refunds, please contact us:
Company: INTEGRAL DIGITAL TECHNOLOGIES LTD Address: Office 6 St. Pauls Road, Newton Abbot, Devon, England, TQ12 2HP Email: service@integraltech.directory Phone: 447801933847
Upon receipt of your request, we will verify the order and inform you of the next steps as soon as possible.
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